ye999 Privacy Policy

This Privacy Policy ("Policy") is issued by ye999 ("ye999", "we", "us", "the Platform"), the operator of the ye999.org online gaming platform, which provides sports betting, live casino, slot games, and jackpot bingo services to eligible players including those based in Pakistan.

ye999 acts as the data controller in respect of all personal data collected from you when you use the ye999 platform, visit the ye999.org website, or communicate with the ye999 customer support team. As data controller, ye999 is responsible for determining the purposes and means by which your personal data is processed, and for ensuring that such processing complies with applicable data protection law and the requirements of ye999's international gaming license.

This Policy applies in full to all ye999 account holders and website visitors, regardless of their country of residence. For Pakistani players, this means your personal data — including your Pakistani National Identity Card number, Pakistani mobile number (registered with Jazz, Zong, Telenor, Ufone, or other local networks), and your JazzCash or EasyPaisa payment details — is handled under the protections described in this document.

ye999 collects the following categories of personal data in connection with your use of the platform. We do not collect more data than is necessary for the specific, identified purposes set out in this Policy.

ye999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data except where such data is directly relevant to a responsible gaming assessment (e.g., a disclosed gambling addiction in the context of a self-exclusion request), in which case it is processed strictly for the purpose of player protection.

ye999 collects your personal data through the following channels:

• Direct interaction: When you register a ye999 account, complete your KYC profile, deposit or withdraw funds, place bets, contact customer support, or respond to a survey or promotion;
• Automated technologies: When you visit ye999.org, our servers automatically record technical data including your IP address, device identifiers, and browsing behaviour through cookies and similar tracking technologies (see Section 10);
• Third-party sources: Identity verification agencies used for KYC, payment processors (JazzCash, EasyPaisa, banking partners), fraud detection services, and marketing analytics platforms where you have consented to data sharing with those third parties;
• Public sources: Publicly available information used to verify player identity or to comply with anti-money laundering obligations.

ye999 processes your personal data on one or more of the following legal bases, in accordance with applicable data protection law and the requirements of our international gaming license:

• Contractual necessity: Processing required to perform the contract between ye999 and you — including account creation, transaction processing, game delivery, and withdrawal payments;
• Legal obligation: Processing required to comply with applicable laws and gaming license conditions — including KYC identity verification, age verification (21+), anti-money laundering checks, and regulatory reporting;
• Legitimate interests: Processing necessary for ye999's legitimate business interests — including fraud prevention, platform security, network abuse detection, and improvement of services — where such interests are not overridden by your rights;
• Consent: Where ye999 relies on your consent — such as for marketing communications and the use of non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

ye999 uses your personal data for the following specific and legitimate purposes:

• To create, verify, and maintain your ye999 player account;
• To conduct Know Your Customer (KYC) identity and age verification, confirming you are 21 years of age or older as required by our gaming license;
• To process PKR deposits and withdrawals through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20;
• To deliver the ye999 gaming products — sportsbook, live casino, slots, and jackpot bingo — and to settle bets and games correctly;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct as required by our license obligations and applicable law;
• To provide 24/7 customer support in English and Urdu, including investigating complaints and resolving disputes;
• To enforce our Terms and Conditions and Responsible Gaming Policy, including the implementation of self-exclusion periods and deposit limits;
• To comply with regulatory reporting requirements — including reporting to the gaming authority under which ye999 operates;
• To improve the ye999 platform through analysis of usage patterns, player behaviour, and technical performance data;
• To send you marketing communications about ye999 promotions, bonus offers, and new product features — only where you have opted in to receive such communications.

ye999 does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:

• KYC & identity verification providers: Third-party identity verification agencies that confirm your name, date of birth, and document authenticity as part of the ye999 KYC process;
• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and crypto network processors — to facilitate deposit and withdrawal transactions in PKR and USDT;
• Regulatory authorities: The gaming authority under whose license ye999 operates, and any other government or regulatory body where disclosure is required by applicable law — including anti-money laundering agencies and law enforcement where legally mandated;
• Fraud prevention services: Third-party fraud detection and anti-money laundering screening services that help ye999 identify and prevent prohibited conduct;
• Game providers: Licensed game studios and software providers whose games are offered on ye999, to the extent necessary to resolve disputes about game outcomes or to comply with their own regulatory requirements;
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by ye999 under confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or sale of ye999's business assets, player data would be transferred to the acquiring entity under equivalent data protection obligations.

As an internationally licensed gaming operator serving Pakistani players, ye999 may transfer your personal data to countries outside Pakistan for processing — including to the jurisdiction in which ye999's servers and data processors are located.

Where such transfers occur, ye999 takes appropriate safeguards to ensure that your data receives a level of protection consistent with this Policy and with applicable data protection standards. Such safeguards may include standard contractual clauses approved by the relevant data protection authority, adequacy determinations, or other legally recognised transfer mechanisms.

ye999's KYC, payment processing, and fraud prevention partners that may process data internationally include entities located in jurisdictions with equivalent data protection standards. All such partners are bound by contractual data processing agreements with ye999.

ye999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and gaming license conditions. The following general retention periods apply:

• Account data and KYC documents: Retained for the duration of your active ye999 account and for a minimum of five (5) years following account closure, as required by anti-money laundering regulations;
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with gaming license regulatory requirements;
• Customer support communications: Retained for a minimum of three (3) years from the date of the final communication in each support interaction;
• Marketing consent records: Retained for the duration of your consent, plus a reasonable period thereafter to demonstrate historical consent;
• Technical and usage data: Retained for up to two (2) years from collection for platform security and improvement purposes;
• Responsible gaming records: Self-exclusion and problem gambling data retained for the full duration of the applicable restriction plus a minimum of five years, to prevent re-registration during exclusion periods.

Upon expiry of the applicable retention period, ye999 will securely delete or anonymise your personal data in accordance with our data deletion procedures.

ye999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and ye999 servers — the same standard used by international banks;
• Encrypted storage of all sensitive personal and financial data at rest on ye999 servers;
• Access controls limiting internal access to personal data to authorised personnel with a demonstrable need to access that data for their role;
• Two-factor authentication available to all ye999 account holders to protect account login security;
• Regular security audits conducted by independent security specialists to identify and remediate vulnerabilities;
• Intrusion detection systems monitoring for unauthorised access attempts and suspicious activity in real time;
• Data breach response procedures that comply with applicable notification requirements in the event of a confirmed data breach affecting your personal data.

ye999.org uses cookies and similar tracking technologies to provide essential platform functionality and to improve your experience. The following types of cookies may be used on the ye999 platform:

• Strictly necessary cookies: Essential for the operation of the ye999 website and account functions — including session management, login persistence, and the ye999 PKR cashier. These cannot be disabled without impairing platform functionality;
• Performance cookies: Collect anonymised information about how ye999.org is used — including page load times, error rates, and most-visited pages — to help us improve platform performance for Pakistani players;
• Functionality cookies: Remember your preferences — such as language settings and responsible gaming tool configurations — so that these are retained between sessions;
• Analytics cookies: Track user journeys through ye999.org in aggregate form to help us understand which features are most valuable to players across Pakistan;
• Marketing cookies: Used to deliver ye999 promotions relevant to your interests, and to measure the effectiveness of ye999 marketing campaigns. These are only placed with your consent.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent the ye999 platform from functioning correctly. Your consent to non-essential cookies may be withdrawn at any time.

Subject to applicable data protection law and the legitimate overriding interests of ye999 (including regulatory compliance and anti-money laundering obligations), you have the following rights in respect of your personal data held by ye999:

ye999 employs age verification as part of the KYC process to confirm that all account holders meet the 21+ age requirement. Where ye999 has reason to believe that an account is being used by a minor, the account will be suspended pending full identity verification. Any funds in such an account will be returned to the verified payment source upon completion of the investigation.

Parents and guardians who believe that their child may have registered a ye999 account should contact ye999 customer support immediately. ye999 will act promptly on any credible report of underage account use.

ye999 may send you marketing communications about new games, promotions, bonus offers, and platform features by email, SMS to your registered Pakistani mobile number, or through the ye999 platform — but only where you have opted in to receive such communications during registration or subsequently through your account settings.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in your ye999 account settings;
• Clicking the unsubscribe link included in any ye999 marketing email;
• Contacting ye999 customer support and requesting removal from marketing lists.

Opting out of marketing communications will not affect the delivery of transactional communications that ye999 must send to you as part of your account relationship — such as deposit confirmations, withdrawal notifications, account security alerts, and KYC requests. These communications are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.

ye999 does not engage in unsolicited cold marketing. If you have not opted in to receive ye999 marketing and you receive an unsolicited communication purportedly from ye999, please report it to our support team as it may be a phishing attempt.

The ye999 platform may contain links to or integrations with third-party services — including licensed game studios, payment gateways, and analytics tools. This Privacy Policy applies only to ye999's own data processing activities. ye999 is not responsible for the privacy practices of third-party services, and you should review their privacy policies independently.

All third-party data processors engaged by ye999 — including KYC verification providers, JazzCash, EasyPaisa, and banking partners — are bound by data processing agreements with ye999 that require them to:

• Process your data only on ye999's documented instructions;
• Implement appropriate technical and organisational security measures;
• Not engage further sub-processors without ye999's prior written consent;
• Return or delete personal data at the conclusion of the processing engagement;
• Assist ye999 in responding to data subject rights requests.

ye999 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. When material changes are made, ye999 will notify you by:

• Displaying a prominent notice on ye999.org;
• Sending a notification to your registered email address or Pakistani mobile number;
• Displaying an in-platform notification upon your next login to ye999.

The updated Privacy Policy will take effect from the date specified in the update notice. Your continued use of the ye999 platform after that date constitutes acceptance of the updated Policy. Where changes require your fresh consent (e.g., new processing purposes), ye999 will seek that consent separately before commencing the new processing activity.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a data protection concern, please contact ye999 through the following channels:

• Live Chat: Available 24/7 in English and Urdu at ye999.org — the fastest way to reach us
• Support Email: [email protected] (plain text — not clickable)
• Response Commitment: All data protection enquiries are acknowledged within 48 hours and substantively responded to within 30 calendar days
• Languages: English and Urdu support available for all Pakistani players in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan

If you are not satisfied with ye999's response to a data protection concern, you have the right to escalate your complaint to the relevant data protection authority or the gaming regulatory authority under whose license ye999 operates. Contact details for the applicable authority are available from the ye999 customer support team upon request.